Utility Web Portal is Launched

Dear Community Members,

We are excited to announce that our WEVD Water Department web portal is live! Accessing the web portal is easy; simply visit https://www.waterville-estates.epayub.com to get started. With this launch you can now:

• Pay using a credit card in person, over the phone, or online;
• Create an account to keep track of your utility bills, request service, sign-up for auto pay, and manage your account all from the comfort of your own home; and
• Manage multiple properties through one account

How to create an account:

• Visit https://www.waterville-estates.epayub.com
• Click on the black register button at the top of the screen
• Enter your account number and click search
• Select the information that is associated with your account
• Create your log-in information
• Done!

If you have multiple properties you can link them to one account. To do this simply:

• Create an account for one property
• Log in then click on "Manage Accounts" in the upper right of the screen
• Click "Link New Account"
• Enter the account number for the property you wish to link and verify the correct information is displayed and click "Link New Account"
• Verify your log-in information (you are not creating a new log-in, just verifying the account you are currently logged into)
• You will then see the second account listed
• Repeat as necessary

Another advantage to this web portal is multiple people can have an account for the same property meaning co-owners, spouses, tenants, and other associated parties can create their own account for a property and assist in its management. Simply have them repeat the steps above on their own.

Any questions can be directed to Allison Smith at 603-726-3082 or via email at a.smith@waterville-estates.com. Please be aware that due to the upcoming holiday, staff availability may be limited at times. As a reminder, finance charges for the May 3, 2023 billing start on July 3rd.

Sincerely,

Allison Smith

Water Department Administrator